Policies & Terms

Overview

Welcome to Project 1919’s Store Policy Page. Here, we’ve outlined our key policies to ensure a smooth and enjoyable shopping experience for you. From our no-refund stance to our detailed exchange guidelines, we aim to provide clear and fair practices for all our customers. These policies cover essential aspects such as returns, exchanges, shipping responsibilities, and item conditions. We encourage you to read through these carefully to understand how we operate and to make informed purchases. At Project 1919, your satisfaction and trust are paramount, and our policies are designed with your best interests in mind. Should you have any questions, our customer service team is always here to assist.

 

Refunds

Project 1919 maintains a strict No Refund Policy. Once an order is placed and processed, we are unable to offer refunds under any circumstances. This includes, but is not limited to, dissatisfaction with the product, errors in ordering, or change of mind. We encourage our customers to review their orders carefully before finalizing the purchase. In the case of defective or incorrect items received, we offer replacements or store credits as per our exchange policy, but monetary refunds are not available. This policy is part of our commitment to providing quality products at competitive prices, and it helps us maintain a streamlined and efficient operation. Please ensure you agree with this policy before completing your purchase at Project 1919.

 

Exchanges

We value your satisfaction and offer an exchange policy with the following terms:

  1. Time Frame for Exchange: Products must be shipped back to us within 5 business days of receipt. This time frame ensures prompt handling and replacement of your items.

  2. Exclusions: Please note that for hygiene and safety reasons, we do not offer exchanges on swimwear or intimate apparel, including but not limited to underwear. This policy is non-negotiable and applies to all purchases.

  3. Return Shipping: To initiate an exchange, please use the return address provided on your package. Customers are responsible for the shipping costs associated with returning the items for an exchange.

  4. Condition of Returned Items: Products must be returned in their original condition, unworn and with all tags attached. Items that do not meet these criteria will not be eligible for exchange. If we detect an item is worn, we will refuse the package and have it returned to you.

By adhering to these guidelines, we aim to provide a fair and efficient exchange process for all our customers. If you have any questions regarding our exchange policy, please do not hesitate to contact our customer service team.

 

Shipping

In instances where packages are returned to Project 1919 due to an incomplete or incorrect address provided by the customer, it is the customer’s responsibility to bear any additional shipping costs incurred for the resending of the package. Please ensure that your shipping details are accurate and complete to avoid any unnecessary delays or additional expenses.

Project 1919 explicitly disclaims responsibility for any packages that are lost, damaged, or stolen during transit. Additionally, we are not liable for issues arising from incorrectly supplied addresses or for packages that are unclaimed or refused upon delivery. In the event that a package is marked as ‘Delivered’ by USPS but is lost or stolen, the onus is on the recipient to contact USPS directly to file a claim. We highly recommend that our customers provide accurate shipping details and ensure a secure delivery location to minimize these risks. While Project 1919 strives to ensure a smooth and satisfactory shopping experience, we cannot be held accountable for complications that occur during shipping and delivery, which are beyond our control.

 

Need help?

Contact us at info@project1919boutique.com for questions related to refunds and returns.